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The Lancaster Quilt Show @ The DoubleTree Willow Valley Resort

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To Contact us For Information:

The Lancaster Quilt Show

Attn: Cynthia Turnbow

217 Altermoor Drive

Natrona Heights, PA 15065

T:724-540-5076

info@quiltingstencils.com

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Class Refund and Cancellation Policy

REFUNDS/CANCELLATION FEES

Refunds are structured as follows:

  • Online 100% refunds available until February 25, 2020.

  • Online 50% refunds available February 25-March 11, 2020.

  • Online 25% refunds available March 11-18, 2020.

  • After March 18, 2020 classes are non-refundable.

  • Refunds for medical/family emergencies will be handled on an individual basis. Please contact us directly to request a medical refund.

  • Refunds for serious dissatisfaction with your class will be considered only for a class that has produced multiple complaints. Requests for a refund must be received in writing at the show, within two hours of the conclusion of a morning class or by the next morning for afternoon/evening classes. Requests must be received via email or by speaking directly with the show coordinator at the information desk. Refunds for dissatisfaction will only be considered if multiple complaints are received. The percentage of refund will be at the discretion of show management.

  • If canceling your entire enrollment, at any point, the $10 enrollment fee is non-refundable.

  • If for any reason the instructor or show management must cancel a class, a full refund will be given to the student. 

  • Kit fees and class materials are not handled by show management. If the student cancels their class, or if the class is cancelled by instructor/management- after purchasing a kit or materials you must contact the instructor/ retailer yourself to see what their return policies are. 

SAME DAY/ ONSITE REGISTRATION

Certain classes are allowing for same day- onsite- registration. Online registration will close Sunday March 15th, 2020. Any class that allows for same day- onsite- registration will be listed at the information desk (located in the middle of the Palm Court) at the Quilt Show. You can register for open classes at the information desk and pay with cash or credit card. Kit fees will still be paid directly to the instructor during class.  

CLASS PROCEDURE

  • You will receive many emails leading up to your class from both the show and the instructor. Please be sure to provide an email address you check frequently. We will NOT sell your name or contact info and we will not use it for any purpose other than communicating with you about your class.

  • Please arrive to your class thirty minutes prior to class starting. Please be respectful of the space and your classmates belongings. Please do not bring food into the classroom. Any drinks must be in closed containers and not in the working space. 

  • All classes and lectures are located at the DoubleTree Willow Valley Resort. There will be lots of signage and directions for where your class will be located, but feel free to ask at our information desk if you need help!

  • All kit fees are being collected directly by the class instructor, you will pay that beforehand directly with the instructor or in class the day of.

  • After registering you will receive a "ticket" emailed to you with a unique code. Please bring this to class, either printed or on your mobile device. That will show the instructor that you have registered and paid.

  • It is the responsibility of the student to bring all supplies and materials listed in the class materials list. We have over 40 vendors and if you forget something there is a good chance you can buy it at the show!

  • Please ask your instructor for permission to take any photos in class.

  • Half day classes are 3 hours and will not have any scheduled breaks. Full day classes are 6 hours and will have a scheduled one hour lunch. The hotel has offered to allow full day students to preorder lunch and have it delivered directly to the classroom.